Privacy Policy
At velqoriano, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our entrepreneurship education services and website.
Information We Collect
When you engage with our educational services, we collect information that helps us provide better learning experiences and support for Australian entrepreneurs.
Personal Information
- Name, email address, and phone number when you register for programs
- Business information including industry, company size, and current challenges
- Educational background and professional experience relevant to entrepreneurship
- Payment information processed through secure third-party processors
- Communication preferences and learning goals
Technical Information
We automatically collect certain technical data to improve our website and services:
- IP address and general location information (city/state level)
- Browser type, device information, and operating system
- Website usage patterns, page views, and navigation paths
- Learning management system interactions and progress data
- Search terms used on our website
How We Use Your Information
Your information helps us deliver personalized educational experiences and maintain our commitment to supporting Australian entrepreneurs.
Educational Services
- Delivering course content and tracking your learning progress
- Providing personalized feedback and recommendations
- Facilitating peer connections and networking opportunities
- Issuing certificates and maintaining educational records
- Sending important updates about your enrolled programs
Business Operations
- Processing payments and managing your account
- Responding to customer service inquiries and support requests
- Improving our curriculum based on student feedback and performance
- Conducting research to enhance entrepreneurship education in Australia
- Complying with legal obligations and regulatory requirements
Information Sharing and Disclosure
We limit information sharing to essential business purposes and never sell your personal data to marketing companies or unrelated third parties.
Service Providers
We work with trusted partners who help deliver our educational services:
- Learning management system providers for course delivery
- Payment processors for secure financial transactions
- Email service providers for educational communications
- Cloud storage providers for secure data management
- Analytics providers to understand website usage patterns
Legal Requirements
We may disclose information when required by Australian law or to protect our legitimate business interests, including compliance with court orders, regulatory investigations, or protecting against fraud.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. We've made it straightforward to exercise these rights.
Access Your Information
Request a copy of all personal information we hold about you, including learning progress and account details.
Correct Information
Update or correct any inaccurate personal information in your account or educational records.
Delete Information
Request deletion of your personal information, subject to legal retention requirements for educational records.
Restrict Processing
Limit how we use your information while maintaining access to your educational materials and progress.
Data Portability
Receive your information in a portable format to transfer to another educational provider if desired.
Withdraw Consent
Opt out of marketing communications while continuing to receive essential educational updates.
How to Exercise Your Rights
Contact our privacy team at contact@velqoriano.com with your request. We'll respond within 30 days and may need to verify your identity for security purposes. Most account information can be updated directly through your student portal.
Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure.
Technical Safeguards
- SSL encryption for all data transmission between your device and our servers
- Regular security audits and vulnerability assessments
- Secure cloud infrastructure with backup and disaster recovery systems
- Multi-factor authentication for staff accessing student information
- Regular software updates and security patches
Organizational Safeguards
- Staff training on privacy protection and data handling procedures
- Limited access to personal information on a need-to-know basis
- Clear data retention policies and secure disposal procedures
- Regular review of third-party service provider security practices
- Incident response procedures for any potential data breaches
Data Retention and Storage
We retain your information for different periods depending on the type of data and our legal obligations.
Educational Records
Course completion certificates, transcripts, and academic progress records are maintained for seven years after program completion to support career advancement and continuing education verification.
Account Information
Personal account details are retained while your account remains active, plus three years after account closure to handle any billing or certification inquiries.
Marketing Communications
Contact information for marketing purposes is removed immediately upon unsubscribe request. Transactional communication records related to your educational programs are retained according to educational record policies.
Data Location: Your information is primarily stored on secure servers located in Australia. Some third-party services may process data internationally, but we ensure appropriate safeguards are in place.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized educational content.
Essential Cookies
These cookies are necessary for website functionality, including maintaining your login session, remembering your course progress, and ensuring security features work properly.
Analytics Cookies
We use analytics tools to understand how students navigate our website and interact with course materials. This helps us improve content organization and identify areas where students might need additional support.
Managing Cookie Preferences
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, particularly your ability to access course materials and track learning progress.
Changes to This Privacy Policy
We update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. Significant changes will be communicated through multiple channels.
Notification Process
- Email notification to all active students and subscribers
- Prominent notice on our website homepage and student portal
- Updated effective date at the top of this policy
- Summary of key changes in the notification
Continued use of our services after the updated policy takes effect indicates acceptance of the changes. If you disagree with significant changes, you may close your account or contact us to discuss your concerns.
Contact Our Privacy Team
We're committed to addressing your privacy questions and concerns promptly. Our team is available to help you understand this policy or exercise your privacy rights.
Response within 2 business days
Monday-Friday, 9:00 AM - 5:00 PM AEST
PO Box 1169
Maroubra NSW 2035
Australia